FAQ

We take weekends and major holidays off. However, we are ALWAYS available by phone and continue to monitoring our helpdesk in case of an emergency.

There a few ways! You can either call us or use our contact us page.

Yes, we offer non-profit discounts. Please contact us for more information.

Yes, PTSI offers on site support even during this difficult times with Covid-19. Our technicians are well prepared with proper equipment to safely visit sites.

Yes, Progress Technology Solutions, Inc provides customers with web portal ticketing system where they can request and track down tickets.

We have you covered here, we have a dedicated IT Support Engineers who are on call to assist you.

Yes! PTSI is ready to serve as your trusted security adviser. We will ensure all the necessary security services are configured to protect your business.

Yes, please speak to a sales representative so we can better understand your business’s unique needs. 

Call: +1 (646) 970-4645

Email: contact@progressny.com

• 2 Minute Average Initial Response Time
• 15 Minute Average Response Time
• 1 Hour Average Resolution Time

Great, No Problem! Many of our customers have a designated internal IT Support person or in-house IT Department to handle the day-to-day technical issues and minor network issues. These organizations often count on us for the most advanced and critical IT support functions, such as strategic advice, technical projects, second opinions, Advance IT Security and Advanced Business Application.