Frequently Asked Questions
Do you work on weekends/ holidays?
We take weekends and major holidays off. However, we are ALWAYS available by phone and continue to monitoring our helpdesk in case of an emergency.
How can I get a free estimate?
There a few ways! You can either call us or use our contact us page.
Do you offer non-profit discounts?
Yes, we offer non-profit discounts. Please contact us for more information.
Do you offer on site support?
Yes, PTSI offers on site support even during this difficult times with Covid-19. Our technicians are well prepared with proper equipment to safely visit sites.
We are here to help
Am I able to track down my tickets?
Yes, Progress Technology Solutions, Inc provides customers with web portal ticketing system where they can request and track down tickets.
If I have an emergency late at night, will a technician be available?
We have you covered here, we have a dedicated IT Support Engineers who are on call to assist you.
Can PTSI help us develop an IT Security Policy?
Yes! PTSI is ready to serve as your trusted security adviser. We will ensure all the necessary security services are configured to protect your business.
Can PTSI create a custom offering for my Business?
Yes, please speak to a sales representative so we can better understand your business’s unique needs.
Call: +1 (646) 970-4645
What are Progress's response times?
- 2 Minute Average Initial Response Time
- 15 Minute Average Response Time
- 1 Hour Average Resolution Time
What if we already have internal technical IT Support staff?
Great, No Problem! Many of our customers have a designated internal IT Support person or in-house IT Department to handle the day-to-day technical issues and minor network issues. These organizations often count on us for the most advanced and critical IT support functions, such as strategic advice, technical projects, second opinions, Advance IT Security and Advanced Business Application.
Give us a call today at
+1 646 970 4645
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